After the gross misconduct, unprofessional behavior, fraudulent medical records and fraudulent billing from a urologist that I had dealings with a year ago I felt compelled at the time to complain.
Yes I was angry and wanted this guy to fry, but in fact my major motivation for complaining was to prevent this sort of thing happening to other patients. Dealing with this man was traumatic, both for myself and my family, so immediately we complained to hospital staff. Once home I complained in writing on the hospital survey form using the doctor's full name and listed witnesses to events. Although the survey had the 'anonymous' option I signed it as well as my family. Nothing happened. I called the hospital and asked to make a formal complaint. I was called back by a saccharine sweet woman with no medical training who evidently was supposed to smooth things over with her carefully practiced laugh and modulated 'calming' voice. Damage control. That was all the hospital cared about.
For awhile I gave up. Then 6 months later THE BILL arrived. This was not part of the hospital billing. THE BILL was an inflated piece of fictitious garbage that came directly from that doctor's office. Now there are all kinds of insurance related problems that this has caused (not preauthorized, not a participating provider, etc, etc,) but I won't bore you with all of that. The problem was that this arrogant son-of-a-female-dog was trying to bill for services that he never rendered. After talking to a very nice lady on the phone in his billing office it became clear that he does this all the time. Needless to say I was becoming madder by the millisecond.
I decided that the easiest thing to do would be to get copies of the medical records from the hospital and his office and show once and for all that he couldn't possibly be billing for something that he never did. Skip forward months later after countless phone calls, faxes, and letters to when medical records finally arrive. I read the records. I read them again. WHAT?! Oh yah, I was beyond mad now. I had transformed into the Demon Patient From The Eighth Plane of Hell (deep booming voice). I found the State Board of Medicine complaint forms and hit print. (O.K. not quite a deathray, but it's a laser right??). I compiled my evidence, sited witnesses, gathered signatures demonstrating unprofessional and potentially harmfull behavior, fraudulent medical records and fraudulent billing.
I have just received a reply from the Board of Medicine. (drum roll please). "(T)he Board of Medicine has determined that the allegations cited in your letter do not establish that the licensee has engaged in any type of professional misconduct for which the Board may impose disciplinary action.....For this reason, the Board believes that no further action is appropriate on your complaint." In other words? Get lost, we protect our own. Grrrrrrr......
You know, I seriously think you are like my crip twin with all the parallel crap experiences (you say urologist, and I say gynecologist . . . let's call the whole thing off), and, for real? It's starting to freak me out. Figures, Joey can find himself an Identical Hand Twin, and I end up with a Fraternal (Upper/Lower) Back twin. I mean, no disrespect er nuthin', but maybe I can find me a Yummy Ice Cream Twin or something instead and stop having these stupid experiences?
(Sorry the Medical Whored was useless. But just keep sending the bills back to the office with a letter as to why you're not paying. They'll leave you alone eventually. Or, at least, not come back until you've either finally been approved for disability or ended up having to file for bankruptcy, in which case, who cares how many bills you have then?!)
Posted by: Eliza | April 21, 2005 at 12:00 AM